iGaming Business – UK bookmaker William Hill is planning to make up to 65 positions redundant at its Gibraltar-based telephone betting and customer services operation.
According to the Gibraltar Chronicle newspaper, the cuts come in response to a drop in the number of customers using the bookmaker’s telephone betting services, with punters instead opting for electronic methods.
Customer services are expected to be outsourced to a service centre, a move that will follow a general trend in the gambling industry.
Despite the redundancies, William Hill is planning to create 25 new jobs on the island. The company currently employs 420 staff in Gibraltar.
An industry source said that the proposed measures are not related to the planned implementation of Point of Consumption tax in the UK.
