Metro Play has moved to allay fears over its repayment process to customers by confirming to the UK Gambling Commission (UKGC) it plans to make additional funds available in order to continue distributing money to players.
As reported by iGaming Business, the Metro Play and 666Bet brands in March had their licence suspended by the UKGC in a move that left customers unable to access their accounts and withdraw funds.
Despite 666Bet having appointed payment processor Skrill to aid the withdrawal process, many customers continued to report problems regarding their accounts while others hit out at the lack of correspondence with the company.
Last month, the UKGC said in a statement it believed 666Bet had returned funds to a “significant number” of customers who had been out of pocket for over a month.
However, the UK regulator has now said in a new statement that the repayment process has seemingly been halted due to a lack of funds.
