The online casino industry is growing on a daily basis. Players can now choose from many different online casinos offering all kinds of games and bonuses. Despite the fact that there are hundreds of online casinos, there are a few of them that sound familiar even to those who are not really passionate players. Yet, a famous brand doesn’t mean much today because even the best casinos are facing numerous complaints once they start failing the expectations of their clients. So, it’s quite logical for people to read reviews and articles focused on the safety of specific online casinos.
In case you want to learn more about Betfair and whether Betfair is safe to play at or not, you’ve come to the right place. After doing some research, we were able to collect information that will help you figure out whether it’s safe to use Betfair or not.
An Introduction to Betfair
Betfair was founded back in June 2000. Back in those days, this website was focused only on betting activities, but today it’s an online gambling company with many different games in its offer – from poker to slots. Betfair uses gambling licenses from two respected authorities – the Malta Gaming Authority and the United Kingdom Gambling Commission. This is an online casino that provides numerous bonuses to the users and has a special VIP program for the loyal clients. In 2016, Betfair merged with Paddy Power, a popular Irish bookmaker.
With years of experience in this industry, it looks like Betfair is the “real deal” when it comes to safe online gambling, but there are a few things that have made this option a little bit suspicious. Namely, it turns out that they are not always fair to their users as their brand name suggests.
Is Betfair Safe to Play at?
There are a few places where you can find many complaints about the way Betfair deals with customer complaints. One of these places is ThePOGG which has confirmed that Betfair may not be the safest and best place to enjoy online gambling activities. The complaints found there are left by ordinary users who have a wide range of issues with Betfair.
You can see a list of complaints of Betfair casino here: https://thepogg.com
First of all, back in 2010, Betfair was under cyberattack that left hundreds of users vulnerable to identity theft. Namely, the hackers managed to break into Betfair’s database and steal the credit card information and other sensitive information from hundreds of users. It took some time for Betfair to recover from this shock and they had to pay a lot of money to deal with this incident.
Today, even though Betfair has excellent protection against cyberattacks, it seems that their customer support has failed their customers a few times. For example, at ThePOGG’s page, you will find a few users that were complaining about unexpected account closure. Many of them had a significant amount of money on their accounts when the accounts were closed and the management of the site didn’t explain why exactly they’ve made that move.
It seems that they have also failed to prevent self-excluded players to make deposits again. A player who has self-excluded himself from Betfair in 2017, managed to make a deposit a few months later. They tried to get a refund a few days later, but the site has frozen his assets.
We should also mention that Paddy Power which is now merged with Betfair is an online casino that is not recommended by ThePOGG. It appears that they are not very eager to find solutions to player complaints. This is especially true when it comes to successful players trying to withdraw their money. Let’s take an example in which a player has decided to close his account in 2015. He opened an account again in 2017 and deposited 200 GBP. He managed to win 1300 GBP and used 500 GBP from his winnings. In other words, he had 800 GBP left. When he wanted to withdraw his money the next day, Paddy Power closed his account providing a short explanation that his account was already closed in 2015. In the end, Paddy Power agreed to pay just 200 GBP to the player (his initial deposit).
These are some of the reasons why Betfair and Paddy Power, as an associated online casino, are currently at the “not recommended” list on many review websites.
