The UK Gambling Commission has issued 888 Holdings a fine of more than $10 million as a result of “failings” in its handling of vulnerable customers. In a statement published earlier on the UKGC website, the national regulatory body said the fine represents a record financial penalty and follows the discovery of “significant flaws” in 888’s social responsibility processes.

The UKGC, which announced in May that it was to review 888’s UK license, found that a technical failure in the operator’s systems meant over 7,000 customers who had chosen to self-exclude from the casino and sport platform, as well as 888 Poker, were still able to access their accounts via the 888Bingo platform.

The customers in question deposited £3.5m into their accounts during the period that the issue was undetected and were able to gamble for the entire time. The UKGC also concluded that 888 failed to recognize visible signs of problem gambling behavior displayed by an individual customer, which in turn led to criminal activity. The customer staked more than £1.3m through 888 Holdings, including £55,000 stolen from their employer, over a 13-month period, with an average of three or four large bets placed each day.

888 Holdings is a public company which owns several popular gambling brands and websites, including 888sport, 888casino and 888poker. 888 is based in Gibraltar. It is listed on the London Stock Exchange. You can read more on this story when you visit the source at iGaming Business.